You can make several adjustment to an order that has been placed with a Downpay purchase option such as editing the payment due date, shipping fee, or refunding.

On this page:

Order statuses

• Paying statuses
• Fulfillment statuses

Order tax and shipping charge overview

• Orders with partially paid products
• Orders with partially paid and pay in full products

Payment due date management

• Changing the payment due date on an order
• Changing the payment due date for future orders

Order Editing

• Removing products from an order
• Adding products to an order
• Editing a discount on a line item
• Editing shipping on an order

Refunds

• Refunding shipping
• Refunding portions of products

Draft orders

Order statuses

Payment statuses

There are several payment statuses you may see with Downpay orders.

• Partially Paid - When an order has been partially paid at checkout
• Pending Payment - When an order had a 0$ deposit at checkout
• Paid - When the full total of the order has been collected

Fulfillment statuses

There are several fulfillment statuses you may see with Downpay orders

• On hold - When using Days after checkout when setting a remaining balance due date
• Scheduled - When using On a specific date when setting a remaining balance due date. This fulfillment status will automatically move to the Unfulfilled status on the specified date.
• Unfulfilled - When an item in the order is able to be fulfilled, or when On hold have been disabled in Downpay.
• Partially fulfilled - When an item in the order has been unfulfilled

Disabling the On Hold status

If you'd like to have all of your orders to come into Shopify as Unfulfilled instead of On hold, you can choose one of the following options:

1. Enable a Shopify Flow to release holds as orders get created.

2. Set Downpay's shipping setting to Charge one price for shipping. This option is useful when you also want to ensure that products purchased with Downpay do not charge extra shipping fees.

Order tax and shipping charge overview

Orders with partially paid products

Taxes

Taxes are deferred on orders that only have partially paid products. In countries where tax is adding to the product, taxes are charged upfront.

Shipping

Shipping fees are deferred on orders that only have partially paid products.

Orders with partially paid and pay in full products

Taxes

Taxes are charged on the deposit payment at checkout when the cart is mixed with partially paid products and products paid in full.

Shipping

Shipping is charged on the deposit payment at checkout when the cart is mixed with partially paid products and products paid in full.

Jump to top

Payment due date management

The payment due date is set in Downpay when creating purchase options. This date is used to define when the order's remaining balance is due.

Changing the payment due date on an order

Manually

1. Open the order you wish to adjust the payment due date on from the Shopify order index page in the admin.

2. Scroll down to the payment section where you see Partially Paid and click ... and select Edit payment terms

3. Set the new date using the Fixed date Payment term and click Save.

Jump to top

Changing the payment due date for future orders

To adjust the payment due date for future orders, simply adjust the date in the Downpay purchase option associated to the corresponding product(s).

1. Navigate to Downpay and click the purchase option you wish to modify.
2. Scroll down to the Deferred payment due date section and set a new date or days after checkout.

Jump to top

Order editing

Order editing is available for most stores on Shopify. Currently some of the Shopify order editing functionality is not compatible with partial payments. Below are ways to manage certain scenarios with these limitations.

Removing products from an order

Navigate to the specific order you need to modify, click Edit at the top right and click adjust quantity and use the down arrow to lower the quantity. Shopify will modify the future payment balance to reflect the new quantity.

Adding products to an order

Add items to an order.

1. Navigate to the order you wish to edit

1. Click Edit at the top right and add items from your catalog or using the custom items button. The cost of the product will be added to the future balance due.

Adding a discount on a line item

Order editing now supports adding discount per line item on an order.

Changing a discount on a line item

• If the discount was attached using order editing, simply adjust the discount with the Edit discount option in order editing in the Shopify admin.

• If the discount was attached at checkout by the customer, it's not possible to adjust the discount.

Editing shipping on an order

Order editing now supports adding and removing shipping fees on an order.

Jump to top

Refunds

Currently Shopify cannot refund just a deposit or just a future payment. The total is treated as one entity and can lead to strange behaviour for orders with deposits. Below are some tips to navigate refunds on Shopify.

Refunding shipping

When offering discounted shipping, use the Refund Shipping section of the Shopify refund page.

Refunding portions of products

When offering a refund for a portion of the price of the product, use the Summary section of the Refund page to apply a custom refund amount and do not adjust the quantity of the product.

Jump to top

Draft Orders

Currently, Shopify does not support app based deposits or partial payments on draft orders. We have several [workarounds]() why we wait for this limitation to be removed.

Jump to top

Updated on: 04/08/2025