On this page:

Using partial pay

• Partial pay receipt notification
• Important considerations

Using partial pay

Downpay's partial pay feature allows Plus merchants to collect more than just one remaining balance on existing Downpay processed online store order.

For instructions and access, please contact us.

Partial pay receipt notification

Partial payment receipts may be enabled through Downpay's settings page under the Notifications section.

Downpay uses Shopify's invoice template for the receipt and includes a special sentence to describe the partial payment collection.

To find this template:

1. Navigate to your Shopify settings page and click the Notifications section
2. Click Customer notifications and scroll down to Order exceptions.
3. Click Order invoice to preview and edit the template.

Important considerations

• Partial pay is available on Shopify Plus only
• Partial pay can only be used on orders that were placed on the Online store with Downpay as partial payment with card on file is not compatible for draft orders, POS or other channels at this time.

Updated on: 17/02/2026