Downpay Overview
🎉 Welcome to Downpay! 🎉
This article will help you understand if Downpay is right for you, and how to get started.
How to get started
Ways to use Downpay for deposits
Preorders
Made to order
Bookings
Try before you buy
Out of stock
High end products
Key features
Compatibility notes
Pricing plans
There are three ways to get started with Downpay:
Quick start video series
Book free onboarding call
Contact us
Jump to top
Downpay enables partial and deferred payments while storing payment on file for each order so that you can collect the remaining balance easily. This functionality enables a variety of different selling strategies. Check out the most popular ways to use deposits below.
If you are releasing a new product and want to gauge demand to map out production, you can use Downpay to give customers a way to leave a deposit while they wait for your product to release. This helps your business manage customer expectations and makes them feel more comfortable especially if shipping date is months away.
If you make custom products on demand or offer commissions, Downpay is a great way to take an upfront deposit and only charge the remainder once you're ready to ship the product out.
If you run workshops or selling travel packages and want to take a deposit to secure a spot and charge the remainder the day before a booking, deposits help you with this.
If you're looking to offer customers the chance to try products before being charged, you can defer payment for a given amount of time and only charge if the customer does not return the product within the window.
If you've run out on products that are coming back in stock soon, you can use Downpay to allow customers to continue buying and holding their place in line. If you're used to back in stock notifications alone, Downpay is a way to level up your selling strategy by offering a minimal deposit at checkout. This will ensure a customer's payment method is saved on file and you're able to charge it once the product is ready to ship, rather than hoping they return to buy the product from you via their back in stock notification.
If you're selling products that are challenging for customers to pay off in full at checkout, you can use Downpay as a layaway solution to split their payment in two and make it easier on their wallets. This method is also useful when your high end products are coupled with long shipping times.
Jump to top
Downpay includes many features to help enable payment flexibility with many more on the way. Some features will only be available for certain pricing plans.
Downpay key features:
Deposits based on % or $ price of a product on your store or offering deferred payment per product
Payment method on file per order
Storefront purchase options design and content customization
Order tags by purchase option name and scheduled order status for future fulfillments
Customer payment method changes and/or cancellations
Customer purchase options cancellation policy at checkout
Hypehound encourages merchants to review Shopify’s guidelines for managing preorder purchase options and also understand the current limitations.
Jump to top
It’s important to be aware of certain limitations when using any kind of partial or deferred payment on Shopify. These limitations are imposed by Shopify and over time we hope they will be removed. Once they are, Downpay will seamlessly support the use cases below.
Deposits are available for stores using Shopify Payments, Paypal Express or Ayden on Shopify Plus. Local payment methods are not available yet and once Shopify enables these, Downpay will be compatible.
Deposits with payment vaulting are only available on the Online store channel. For Downpay orders, POS can be used to collect the remaining balance.
Deposits with Downpay is not available for Facebook Commerce and Google Merchant Center
Draft orders are not compatible with deposits due to a Shopify limitation
Bundles apps like Shopify Bundles are not compatible of deposits due to a Shopify limitation
Order editing supports removing a product with a deposit and adding a custom product, but other modifications may not be supported easily
Only one future payment collection is available for orders with deposits unless using Downpay's partial payment feature
Buy now, pay later and subscription purchase options do not support deposits but can be used together as separate options on the same product page
Deposits don’t support “Buy x, get y” discounts discounts due to a Shopify limitation
Orders with deposits do not support Shopify's tipping functionality
Jump to top
Pricing can be reviewed our our Shopify app store page or website.
Our pricing is designed with a minimal subscription fee to support businesses large and small and a variable usage fee based on how successful we are at helping you sell more, versus overall store sales.
We've designed our pricing to support a variety of business sizes and are always open to feedback, iteration and providing custom plans that make sense for your business.
Contact us directly at support@hypehound.io to discuss fixed pricing plans.
This article will help you understand if Downpay is right for you, and how to get started.
On this page:
How to get started
Ways to use Downpay for deposits
Preorders
Made to order
Bookings
Try before you buy
Out of stock
High end products
Key features
Compatibility notes
Pricing plans
How to get started
There are three ways to get started with Downpay:
Quick start video series
Book free onboarding call
Contact us
Jump to top
Ways to use Downpay for deposits
Downpay enables partial and deferred payments while storing payment on file for each order so that you can collect the remaining balance easily. This functionality enables a variety of different selling strategies. Check out the most popular ways to use deposits below.
Preorders
If you are releasing a new product and want to gauge demand to map out production, you can use Downpay to give customers a way to leave a deposit while they wait for your product to release. This helps your business manage customer expectations and makes them feel more comfortable especially if shipping date is months away.
Made to order
If you make custom products on demand or offer commissions, Downpay is a great way to take an upfront deposit and only charge the remainder once you're ready to ship the product out.
Bookings
If you run workshops or selling travel packages and want to take a deposit to secure a spot and charge the remainder the day before a booking, deposits help you with this.
Try before you buy
If you're looking to offer customers the chance to try products before being charged, you can defer payment for a given amount of time and only charge if the customer does not return the product within the window.
Out of stock
If you've run out on products that are coming back in stock soon, you can use Downpay to allow customers to continue buying and holding their place in line. If you're used to back in stock notifications alone, Downpay is a way to level up your selling strategy by offering a minimal deposit at checkout. This will ensure a customer's payment method is saved on file and you're able to charge it once the product is ready to ship, rather than hoping they return to buy the product from you via their back in stock notification.
High end products
If you're selling products that are challenging for customers to pay off in full at checkout, you can use Downpay as a layaway solution to split their payment in two and make it easier on their wallets. This method is also useful when your high end products are coupled with long shipping times.
Jump to top
Key features
Downpay includes many features to help enable payment flexibility with many more on the way. Some features will only be available for certain pricing plans.
Downpay key features:
Deposits based on % or $ price of a product on your store or offering deferred payment per product
Payment method on file per order
Storefront purchase options design and content customization
Order tags by purchase option name and scheduled order status for future fulfillments
Customer payment method changes and/or cancellations
Customer purchase options cancellation policy at checkout
Hypehound encourages merchants to review Shopify’s guidelines for managing preorder purchase options and also understand the current limitations.
Jump to top
Compatibility notes
It’s important to be aware of certain limitations when using any kind of partial or deferred payment on Shopify. These limitations are imposed by Shopify and over time we hope they will be removed. Once they are, Downpay will seamlessly support the use cases below.
Deposits are available for stores using Shopify Payments, Paypal Express or Ayden on Shopify Plus. Local payment methods are not available yet and once Shopify enables these, Downpay will be compatible.
Deposits with payment vaulting are only available on the Online store channel. For Downpay orders, POS can be used to collect the remaining balance.
Deposits with Downpay is not available for Facebook Commerce and Google Merchant Center
Draft orders are not compatible with deposits due to a Shopify limitation
Bundles apps like Shopify Bundles are not compatible of deposits due to a Shopify limitation
Order editing supports removing a product with a deposit and adding a custom product, but other modifications may not be supported easily
Only one future payment collection is available for orders with deposits unless using Downpay's partial payment feature
Buy now, pay later and subscription purchase options do not support deposits but can be used together as separate options on the same product page
Deposits don’t support “Buy x, get y” discounts discounts due to a Shopify limitation
Orders with deposits do not support Shopify's tipping functionality
Jump to top
Pricing plans
Pricing can be reviewed our our Shopify app store page or website.
Our pricing is designed with a minimal subscription fee to support businesses large and small and a variable usage fee based on how successful we are at helping you sell more, versus overall store sales.
We've designed our pricing to support a variety of business sizes and are always open to feedback, iteration and providing custom plans that make sense for your business.
Contact us directly at support@hypehound.io to discuss fixed pricing plans.
Updated on: 24/04/2024
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