Edit the customer cancellation policy
Checkout will include a set of terms if a product includes a purchase option. The language is broad since it is the same terms that are used for subscriptions.
Below you will learn how to edit these terms.
Cancellation policy
Templates
Language in checkout
Purchase option agreement
Cancellation policy label
The full cancellation policy is linked from the checkout.
The url of the cancellation policy is yourstore.myshopify.com/policies/subscription-policy.html.
To edit the cancellation policy follow the steps below.
Navigate to your store's settings
Click Policies
Scroll to Purchase options cancellation policy
Edit your policy in the box provided
Below are a few templates you can use as a starting point for your policies for preorders, made to order and other use cases. Please read them carefully and choose wording that is appropriate for your business.
Please note: Templates aren't legal advice.
By using the policy templates listed below, you agree that you've read and agree to the
Template policies disclaimer.
Preorder Policy
Thank you for your interest in our preorder products! Preorder products are items that have not yet been released, allowing you to reserve them in advance with a deposit.
Deposit Terms: A deposit may be required to secure your preorder and we store your payment method on file to charge the remaining balance at a future date when the product is released, prior to shipping.
If you wish to change the payment method used for the balance payment, please contact our support team.
Shipping Timeline: Once the product is released, shipping will occur promptly after the balance payment has been received.
Cancellations: [CHOOSE WORDING BASED ON YOUR POLICY]
Refundable Deposit Option: You can cancel your preorder at any time by contacting us, and your deposit will be fully refunded.
Non-Refundable Deposit Option: You can cancel your preorder at any time, but the deposit is non-refundable.
[Optional] Restocking Fees: [CHOOSE WORDING BASED ON YOUR POLICY]
Restocking Fee Applies: If you cancel your order after production has started, a restocking fee of [INSERT FEE HERE] will be charged to cover costs.
No Restocking Fee Option: No restocking fees will be charged for cancellations, but non-refundable deposit terms apply.
Made-to-Order Policy
Many of our products are made-to-order, handcrafted or customized to meet your preferences. When you preorder a made-to-order product, a deposit is required to begin production.
Deposit Terms: A deposit may be required to secure your preorder. We store your payment method on file in order to charge the remaining balance at a future date when the productt is completed and ready for shipping.
If you wish to change the payment method used for the balance payment, please contact our support team.
Build Time: The expected build time for our made-to-order products is approximately [INSERT BUILD TIME HERE].
Shipping Timeline: Shipping will occur after production is complete and the balance payment has been received. The timline is between {INSERT SHIPPING TIMELINE HERE].
Cancellations: [CHOOSE WORDING BASED ON YOUR POLICY]
Refundable Deposit Option: You may cancel your order before production begins/within [INSERT TIME PERIOD HERE], and your deposit will be fully refunded. Once production has started, deposits are non-refundable.
Non-Refundable Deposit Option: Deposits for made-to-order products are non-refundable as they cover material and labor costs.
[Optional] Restocking Fees: [CHOOSE WORDING BASED ON YOUR POLICY]
Restocking Fee Applies: If you cancel your order after production has started, a restocking fee of [INSERT FEE HERE] will be charged to cover costs.
No Restocking Fee Option: No restocking fees will be charged for cancellations, but non-refundable deposit terms apply.
Booking policy
Secure your appointment by booking with a $0 deposit. The balance will be due on the date of your appointment.
No-Show Fee: If you fail to show up for your appointment without canceling or rescheduling at least [INSERT TIMEFRAME HERE] in advance, a no-show fee of [INSERT FEE HERE] will be charged to the card on file.
Cancellations and Rescheduling:
You may cancel or reschedule your appointment up to [INSERT TIMEFRAME HERE] before the scheduled date without penalty.
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A purchase option agreement is included in the checkout when it includes a product with a purchase option.
Follow these steps to edit this language.
A link to the cancellation policy can be linked from the purchase option agreement. The label on the policy and in the checkout is "Cancellation policy"
Follow these steps to edit this label.
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The materials provided in the Templates section are for informational purposes only and do not constitute advertising, a solicitation or legal advice.
You should consult independent legal advice in all regions where these materials will be used before publishing them. You are solely responsible for verifying the accuracy of all content, including any translated content, and should read the generated information with care and modify, delete or add all and any areas as necessary. Use of, access to or transmission of such materials and information or any of the links contained herein is not intended to create, and receipt thereof does not constitute formation of, an attorney-client relationship between Downpay (Hypehound Inc.) and the user or browser.
You should not rely upon this information for any purpose without seeking legal advice from a licensed attorney in the relevant regions. The information contained is provided only as general information and may or may not reflect the most current legal developments or an accurate translation; accordingly, information is not promised or guaranteed to be correct or complete. You are responsible for any policy translations you add to your store. Downpay (Hypehound Inc.) provides no guarantees or assurances as to the accuracy, reliability or correctness of any translations. Downpay (Hypehound Inc.) expressly disclaims all liability in respect of any actions taken or not taken based on any or all of the contents of this website, or any inaccuracies in any of the content.
Further, Downpay (Hypehound Inc.) does not necessarily endorse and is not responsible for any third-party content that may be accessed through this information.
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Below you will learn how to edit these terms.
On this page:
Cancellation policy
Templates
Language in checkout
Purchase option agreement
Cancellation policy label
Cancellation Policy
The full cancellation policy is linked from the checkout.
The url of the cancellation policy is yourstore.myshopify.com/policies/subscription-policy.html.
To edit the cancellation policy follow the steps below.
Navigate to your store's settings
Click Policies
Scroll to Purchase options cancellation policy
Edit your policy in the box provided
Templates
Below are a few templates you can use as a starting point for your policies for preorders, made to order and other use cases. Please read them carefully and choose wording that is appropriate for your business.
Please note: Templates aren't legal advice.
By using the policy templates listed below, you agree that you've read and agree to the
Template policies disclaimer.
Preorder
Preorder Policy
Thank you for your interest in our preorder products! Preorder products are items that have not yet been released, allowing you to reserve them in advance with a deposit.
Deposit Terms: A deposit may be required to secure your preorder and we store your payment method on file to charge the remaining balance at a future date when the product is released, prior to shipping.
If you wish to change the payment method used for the balance payment, please contact our support team.
Shipping Timeline: Once the product is released, shipping will occur promptly after the balance payment has been received.
Cancellations: [CHOOSE WORDING BASED ON YOUR POLICY]
Refundable Deposit Option: You can cancel your preorder at any time by contacting us, and your deposit will be fully refunded.
Non-Refundable Deposit Option: You can cancel your preorder at any time, but the deposit is non-refundable.
[Optional] Restocking Fees: [CHOOSE WORDING BASED ON YOUR POLICY]
Restocking Fee Applies: If you cancel your order after production has started, a restocking fee of [INSERT FEE HERE] will be charged to cover costs.
No Restocking Fee Option: No restocking fees will be charged for cancellations, but non-refundable deposit terms apply.
Made to order
Made-to-Order Policy
Many of our products are made-to-order, handcrafted or customized to meet your preferences. When you preorder a made-to-order product, a deposit is required to begin production.
Deposit Terms: A deposit may be required to secure your preorder. We store your payment method on file in order to charge the remaining balance at a future date when the productt is completed and ready for shipping.
If you wish to change the payment method used for the balance payment, please contact our support team.
Build Time: The expected build time for our made-to-order products is approximately [INSERT BUILD TIME HERE].
Shipping Timeline: Shipping will occur after production is complete and the balance payment has been received. The timline is between {INSERT SHIPPING TIMELINE HERE].
Cancellations: [CHOOSE WORDING BASED ON YOUR POLICY]
Refundable Deposit Option: You may cancel your order before production begins/within [INSERT TIME PERIOD HERE], and your deposit will be fully refunded. Once production has started, deposits are non-refundable.
Non-Refundable Deposit Option: Deposits for made-to-order products are non-refundable as they cover material and labor costs.
[Optional] Restocking Fees: [CHOOSE WORDING BASED ON YOUR POLICY]
Restocking Fee Applies: If you cancel your order after production has started, a restocking fee of [INSERT FEE HERE] will be charged to cover costs.
No Restocking Fee Option: No restocking fees will be charged for cancellations, but non-refundable deposit terms apply.
Bookings and Services
Booking policy
Secure your appointment by booking with a $0 deposit. The balance will be due on the date of your appointment.
No-Show Fee: If you fail to show up for your appointment without canceling or rescheduling at least [INSERT TIMEFRAME HERE] in advance, a no-show fee of [INSERT FEE HERE] will be charged to the card on file.
Cancellations and Rescheduling:
You may cancel or reschedule your appointment up to [INSERT TIMEFRAME HERE] before the scheduled date without penalty.
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Language in Checkout
Purchase option agreement
A purchase option agreement is included in the checkout when it includes a product with a purchase option.
Follow these steps to edit this language.
Cancellation policy label
A link to the cancellation policy can be linked from the purchase option agreement. The label on the policy and in the checkout is "Cancellation policy"
Follow these steps to edit this label.
Jump to top
Template policies disclaimer
The materials provided in the Templates section are for informational purposes only and do not constitute advertising, a solicitation or legal advice.
You should consult independent legal advice in all regions where these materials will be used before publishing them. You are solely responsible for verifying the accuracy of all content, including any translated content, and should read the generated information with care and modify, delete or add all and any areas as necessary. Use of, access to or transmission of such materials and information or any of the links contained herein is not intended to create, and receipt thereof does not constitute formation of, an attorney-client relationship between Downpay (Hypehound Inc.) and the user or browser.
You should not rely upon this information for any purpose without seeking legal advice from a licensed attorney in the relevant regions. The information contained is provided only as general information and may or may not reflect the most current legal developments or an accurate translation; accordingly, information is not promised or guaranteed to be correct or complete. You are responsible for any policy translations you add to your store. Downpay (Hypehound Inc.) provides no guarantees or assurances as to the accuracy, reliability or correctness of any translations. Downpay (Hypehound Inc.) expressly disclaims all liability in respect of any actions taken or not taken based on any or all of the contents of this website, or any inaccuracies in any of the content.
Further, Downpay (Hypehound Inc.) does not necessarily endorse and is not responsible for any third-party content that may be accessed through this information.
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Updated on: 08/01/2025
Thank you!