Common issues
Deposits not available in draft orders or create order workflow
Downpay does not work on Shopify's draft orders or Create Order page. This is a Shopify platform limitation, not a Downpay limitation. This guide explains why and walks through the supported workarounds available today. On this page: Overview Why deposits don't work in draft orders Workarounds Overview If you are trying to collect a deposit through Shopify's draft orders or the Create Order page in youFew readersDeposit is not applying to product option add-ons
If you have set up a deposit on a product but add-on fees from a product options app are being charged in full at checkout instead of being split, this guide will help you find the cause and fix it. On this page: Why this happens Step 1: Check if your app is compatible Step 2: Check your Downpay purchase option includes the add-ons Step 3: Check your deposFew readersDeposits are not available on Shopify POS
Downpay does not support card on file deposits through Shopify POS. This is a Shopify platform limitation, not a Downpay limitation. This guide explains why and walks through the supported workarounds available today. On this page: Overview Why deposits don't work with card on file on POS Workarounds Overview If you are trying to collect a deposit through Shopify POS with card on file and the dFew readersDeposit not applied at checkout
If Downpay is installed and configured but the deposit is not being applied at checkout, this guide walks you through the most common reasons it happens and how to fix them. This is usually caused by a part of the page's add to cart flow that is outside of Downpay's standard integration, such as a custom button, a third-party app, or a page builder. On this page: Overview How Downpay attaches a deposit Common causes (3-common-caFew readers