Partial payment for bespoke products, phone orders and invoices

Learn how to sell bespoke products with deposits using hidden product pages on the Shopify online store.

Sell bespoke products with deposits on Shopify

Overview

Many brands on Shopify sell bespoke designs for their products. Products such as custom made wedding dresses, engagement rings or other jewelry are high value items that benefit from an upfront deposit before work begins.

Due to Shopify currently only supporting partial payment on the online storefront, this guide will take you through how to set up deposits for bespoke products on unlisted pages on your online store, which are accessible only through their unique URL and are not indexed by search engines. This workflow is used by many Downpay customers to sell jewelry or custom made bespoke products on Shopify as a way to avoid using draft orders, which do not support deposits.

There are three main steps to enabling bespoke deposit products.

Creating a bespoke product page and hiding it to avoid other customers finding the product

Enabling a deposit purchase option

Sharing the product page with the customer in order to receive a deposit

Unlisted pages may be shown in third-party apps that don't support Shopify's unlisted product status. See Shopify's Help Center for more details.

Create an unlisted product page with a deposit

Create an unlisted product

This section will cover how to create a bespoke product with a deposit and ensure it is hidden from other customers.

Create a new product in Shopify that will be your bespoke product.

Set the status to Unlisted.

Set a product tag such as downpay on the product.

Click Save to finish product setup.

Adding an unlisted product to Shopify

Create a deposit plan in Downpay

This section assumes you have already enabled the theme blocks for Downpay.

Navigate to the Downpay app from the left column menu in the Shopify Admin.

Click the Create purchase option button in the top left.

Set the name field to "Bespoke deposit" or similar. This will be used as an order tag as well.

Select Tags as the product selection type and find downpay. If it does not appear, wait a few more moments for Downpay to sync tags.

Set the deposit amount and type.

Set a payment due date. If you'd like to create one purchase option and reuse it for all bespoke products you sell, set the type to Number of days after checkout and 90 days. Use the date modification guide to adjust the language on checkout to not include the exact date.

Click Save to finish setup.

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Preview your product to make sure it looks correct, displays a deposit, and does not appear in search.

Note that the Unlisted status appears anywhere in the Shopify admin that a product's status is indicated, such as the products index page.

Once you're ready, use the Share button found on the product page to share the product listing with your customer so they can checkout and pay the deposit.

After a customer completes checkout for the product, you will receive a partially paid order on Shopify and you may archive or delete the product page as desired.

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Phone orders

For phone orders with credit cards, simply checkout customers on your website.

The order will be placed on their behalf and you'll be able to send an invoice or charge the card for the remaining balance when you need to.

If you do not want to display Downpay deposits to all on your online store for this workflow, it is possible to limit the deposit option to only show for certain customers by customer tag. An example is making the deposit option only show to your sales team. Learn more

Create invoices

Shopify draft orders currently do not support partial payment. As a workaround, this workflow may work for your business in order to support taking a deposit without making duplicate draft orders that cause accounting and sales reporting issues.

Updated on: 22/10/2025

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