Uninstall Downpay
We hope you never have to uninstall ❤️
If our product is not a fit, this guide will help ensure a clean uninstall.
Theme uninstall
Products sold only with purchase options
Prior to uninstalling Downpay
After uninstalling Downpay
Feedback is a gift
If you were using Themes 2.0 Downpay blocks or Downpay embeds, uninstalling the app will remove these blocks gracefully.
If you had a manual theme install due to a legacy theme, please contact us and we will remove all theme files for you.
You will need to ensure that the pay in full option is reactivated, if you had any products on your store that were offered to customers without a pay in full option. Below are two options to doing this:
Delete your purchase options in app or turn on pay in full on them. This will ensure all products return to only a pay in full option after uninstall.
Navigate to each product page, scroll down to the Purchase Options section and uncheck the button named: Only show this product with these purchase options. This will ensure products can be added to cart again.
Lastly, we want to thank you for trying our app and would love to hear from you on why Downpay wasn't a fit. We are constantly iterating and focused on ensuring we support native Shopify features as quickly as possible. Please contact us any time with your feedback by emailing us at support@hypehound.io.
If our product is not a fit, this guide will help ensure a clean uninstall.
On this page:
Theme uninstall
Products sold only with purchase options
Prior to uninstalling Downpay
After uninstalling Downpay
Feedback is a gift
Theme uninstall
If you were using Themes 2.0 Downpay blocks or Downpay embeds, uninstalling the app will remove these blocks gracefully.
If you had a manual theme install due to a legacy theme, please contact us and we will remove all theme files for you.
Products sold only with purchase options
You will need to ensure that the pay in full option is reactivated, if you had any products on your store that were offered to customers without a pay in full option. Below are two options to doing this:
Prior to uninstalling Downpay
Delete your purchase options in app or turn on pay in full on them. This will ensure all products return to only a pay in full option after uninstall.
After uninstalling Downpay
Navigate to each product page, scroll down to the Purchase Options section and uncheck the button named: Only show this product with these purchase options. This will ensure products can be added to cart again.
Feedback is a gift
Lastly, we want to thank you for trying our app and would love to hear from you on why Downpay wasn't a fit. We are constantly iterating and focused on ensuring we support native Shopify features as quickly as possible. Please contact us any time with your feedback by emailing us at support@hypehound.io.
Updated on: 22/03/2024
Thank you!