Articles on: Customer communication

"How deposits work" Customer template

If you'd like to include a simple description of how deposits work to your customers, use the below template in your store.

Preorders Deposits

How deposits work:

When paying a deposit in our store, the payment method you used will be kept on file to allow us to charge the remaining balance before we ship the order to you.

Once your order is ready to ship, your payment method will be charged automatically and then deleted to security purposes.

Paying your balance early

You are able to pay your remaining balance early.

Navigate to your order confirmation email and click "View Order".
Select "Pay Now" and complete checkout to pay the remaining balance

Editing the payment method on file

This section requires you to have enabled customer order management. Review this guide to enable this feature.

If your payment method is expiring, you can easily update it.

Navigate to your order confirmation email and click "View Order"
Inside the box titled "This order has a payment due in the future", click "click here" to manage your payment
Click "Update payment method" and you will receive an email that will guide you on how to update your payment method on file

Updated on: 14/11/2023

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