> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.downpay.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Gift cards and store credit

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Learn how about how Shopify gift cards and store credit work with deposit orders.
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###### On this page:

[Gift cards](#1-gift-cards)
* [Gift card deposit order limitations](#2-gift-card-deposit-order-limitations)
* [Using gift cards to pay remaining balance](#2-using-gift-cards-to-pay-remaining-balance)
[Store credit](#1-store-credit)
* [Store credit deposit order limitations](#2-store-credit-deposit-order-limitations)
* [Using store credit to pay remaining balance](#2-using-store-credit-to-pay-remaining-balance)

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# Gift cards

Gift cards are a virtual product often sold on Shopify. The learn more about how to use gift cards, review Shopify's [Gift card guide](https://help.shopify.com/en/manual/products/gift-card-products)  It's important to note some Shopify limitations when offering gift cards and how customers use them for partially paid orders.

## Gift card deposit order limitations

* Gift cards cannot be used during the initial purchase of a product that has a deposit. You will notice an error message from Shopify similar to the one below. This is a Shopify limitation, please contact Shopify support to request this feature.

![](https://storage.crisp.chat/users/helpdesk/website/81f235024a249800/screenshot-from-2025-02-05-12-_z7spa9.png =752x500)

## Using gift cards to pay remaining balance

Gift cards can be used to pay the remaining balance of an order placed with Downpay.

![](https://storage.crisp.chat/users/helpdesk/website/81f235024a249800/screenshot-from-2025-02-05-12-_w5c1zg.png =676x500)

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[Jump to top](#6-on-this-page)

# Store credit

Store credit is a new native Shopify feature. To learn more about this feature and how to use it, please review Shopify's [Store credit](https://help.shopify.com/en/manual/customers/store-credit) article. 

Store credit has a few limitations when using it with partial payment orders with Downpay.

## Store credit deposit order limitations

* Store credit cannot be used during the initial purchase of a product that has a deposit. This is a Shopify limitation, please contact Shopify support to request this feature.

You will see a greyed out block and a restriction message next to it.

![](https://storage.crisp.chat/users/helpdesk/website/81f235024a249800/screenshot-from-2025-02-06-12-_puqv49.png) 

## Using store credit to pay remaining balance

Store credit can be used to pay the remaining balance of an order placed with Downpay. 

![](https://storage.crisp.chat/users/helpdesk/website/81f235024a249800/screenshot2025-02-07at80249-am_1pf2fdv.png)

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[Jump to top](#6-on-this-page)